We understand that there are times in which things happen and our services are not exactly what needs. It is for that reason that we offer the return of its money. This return is applied of the following way:
Shared plans of hosting:
(Basic Webhost, WordPress, Extreme Hosting, Extreme Hosting Extra, Economic Hosting, Intermediate Hosting, Advanced Hosting, Premium Hosting)
Total return of the amount phelp within the first 30 days from the date of payment.
Dedicated plans of Hosting:
(Exclusive Hosting Plan)
Total return of the amount phelp within the first 20 days from the date of payment.
Certificates of Security SSL:
Total return of the amount phelp within the first 15 days from the date of payment.
(National and International)
Because we facilitated the acquisition of these domains, but we are not the owners, is impossible to give back the money of this type of services. In its place we gave the transference of titling or control of the same.
Asked for, but not phelp services:
It is impossible to give back the money to us of a service that has not been phelp.
The cancellation of its services can be asked for from its profile of user or by means of e-mail to [email protected], from the mail associated to its account of hosting.
By security we cannot process cancellations or returns of money by telephone or chat of support.